The Franklin London - Starhotels Collezione | Hotel in London

| 9.2 (566 Reviews) | 1 Bathroom

Brompton & Hans Town Hotel | The Franklin London - Starhotels Collezione

Hotel in Brompton & Hans Town, London

Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a coffee shop/cafe are onsite.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

Amenities

Air Conditioner

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Bathrobes

Bathtub or shower

Rainfall showerhead

Toothbrush and toothpaste (on request)

Designer toiletries

Private bathroom

Hair dryer

Towels

Bedroom

Premium bedding

Blackout drapes/curtains

Frette Italian sheets

Pillow menu

Hypo-allergenic bedding

Air conditioning

Pillow-top mattress

Down comforter

Heating (climate-controlled)

Bed sheets

Slippers

Turndown service

Free newspapers

Safe

Desk chair

Soundproofing

Connecting rooms available

Phone

Desk

Breakfast

24-hour room service

1 bar

1 restaurant and 1 coffee shop/cafe

Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 37 per person

Free bottled water

Parking

24-hour offsite parking within 1312 ft (GBP 52 per day)

Accessibility

Hardwood flooring in room

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Steam room

24-hour fitness center

Full-service spa

Entertainment

Flat-screen TV

Cable channels

Premium channels

General

Business center

Meeting room

Elevator

Library

Front-desk safe

Banquet hall

Free newspapers in lobby

French

English

German

Italian

Spanish

Russian

Smoke-free property

Guest Services

Babysitting (surcharge)

Laundry facilities

Soundproofed rooms

Luggage storage

24-hour front desk

Turndown service

Porter/bellhop

Concierge services

Tour/ticket assistance

Dry cleaning service

Daily housekeeping

Laundry facilities

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Spa

Couples treatment room(s)

Body treatments

Treatment room

Manicures and pedicures

Facials

Massages

Massage/treatment rooms

Turkish bath/hammam

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before 11 am contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 6 years old or younger stays free when using existing bedding. rollaway/extra beds are available for gbp 50 per night.

Payment Policy

Fee for full breakfast: approximately gbp 37 per person nearby parking fee: gbp 52 per day(1312 ft away; open 24 hours) pet fee: gbp 40 per pet, per night service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: gbp 50 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 31 lbs per pet) food and water bowls are available pets allowed for an extra charge of gbp 40 per pet, per night pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Hema

Apr 29, 2026 12:21:58 AM

Review Score: 6

Summary: We chose to stay at The Franklin for our wedding, and despite the friendliness of the staff, there were a few instances where the hotel did not meet expectations. Firstly, the lack of option to check-in early despite advance notice was somewhat inconvenient, secondly my partner was promised a Prosecco and chocolate board on arrival, but there was no Prosecco. Thirdly, the sound on the floor above us was constant and led us to believe that we were sleeping beneath a hallway with constant footfall. This resulted in an extremely tired bride the next day. None of it felt particularly “luxury” aside from the nice toiletries, but having stayed in many other luxury hotels we will not be returning in a hurry. It’s a shame as they really ought to create memorable experiences for important life events.

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Room Arrangement

Room Info	Facilities
Deluxe Double Room Room Size: 258 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Square feet - 258, Minibar, No rollaway/extra beds, Number of bedrooms - 0, Ping - 7.25, Square meters - 24, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Suite Executive Room Size: 355 square feet m² 1 King Bed	General Pet-friendly room, Rollaway/extra beds (surcharge), Dining table, Number of bedrooms - 1, Square feet - 355, Extra bed count 1, Number of living rooms 1, Square meters - 33, Separate dining area, Free cribs/infant beds, Minibar (stocked, some free items), Separate sitting area, Bed count minimum 1, Ping - 9.98, Bed count maximum 1, City view
Superior Double Room Room Size: 215 square feet m² 1 King Bed	General Pet-friendly room, Square meters - 20, Number of living rooms 0, Square feet - 215, Minibar, No rollaway/extra beds, Number of bedrooms - 0, Ping - 6.04, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Presidential Suite Room Size: 667 square feet m² 1 King Bed	General Square feet - 667, Pet-friendly room, Rollaway/extra beds (surcharge), Dining table, Number of bedrooms - 1, Extra bed count 1, Number of living rooms 1, Separate dining area, Free cribs/infant beds, Ping - 19, Square meters - 62, Minibar (stocked, some free items), Garden view, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Junior Suite Room Size: 323 square feet m² 1 Queen Bed	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Ping - 9, Dining table, Minibar, Number of bedrooms - 1, Square feet - 323, Extra bed count 1, Free cribs/infant beds, Square meters - 30, Bed count minimum 1, Bed count maximum 1
Single Room Room Size: 161 square feet m² 1 Queen Bed	General Number of living rooms 0, Minibar, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 161, Ping - 5, No cribs (infant beds), Pets not allowed, Square meters - 15, Bed count minimum 1, Bed count maximum 1
Triple Room Room Size: 323 square feet m² 2 Twin Bed and King Bed	General Ping - 9, Square meters - 30, Rollaway/extra beds (free), Minibar, Number of bedrooms - 1, Separate sitting area, Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Garden Suite Room Size: 388 square feet m² 1 King Bed	General Pet-friendly room, Number of living rooms 0, Rollaway/extra beds (surcharge), Dining table, Number of bedrooms - 1, Ping - 11, Square meters - 36, Square feet - 388, Extra bed count 1, Free cribs/infant beds, Minibar (stocked, some free items), Garden view, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Brompton & Hans Town hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Brompton & Hans Town hotel have a swimming pool?

No, this Brompton & Hans Town hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Brompton & Hans Town hotel?

Best-rates for the Brompton & Hans Town hotel starts from $587 per night with includes Restaurant, Laundry, Air Conditioner, TV, Wheelchair Accessible, Bedding/Linens, Wellness Facilities, Guest Services, Child Friendly, Accessibility, Security/Safety, Business Services, Spa, Entertainment, Bar, Toiletries, Breakfast, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Brompton & Hans Town hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Brompton & Hans Town hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Brompton & Hans Town hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Brompton & Hans Town hotel?

Based on the information reported by the owner or manager, the Brompton & Hans Town hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Brompton & Hans Town hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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